Returns & Refunds
We want you to love your Rosé Light. If you're not satisfied, you may return your device within 30 days of delivery for a full refund of the product price.
How to return an item
- Contact us via our Contact page with your order number before sending anything back.
- Items must be in original packaging with all accessories included (stand, cable, adapter, eye patches).
- Return shipping is the customer's responsibility unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we'll notify you and process your refund to your original payment method within 5-10 business days.
Damaged or defective items
If your device arrives damaged, doesn't power on, or stops working within 30 days of delivery, contact us with photos or a short video and we'll send a replacement or full refund at no cost to you.